HOW MAY WE ASSIST YOU?

ORDER

DO I HAVE TO REGISTER IN ORDER TO PURCHASE ANY PRODUCTS IN ORGGA.MY?

No, you can choose to register at the website for future order convenience or proceed your order as “guest checkout”.

HOW TO VIEW MY ORDER DETAILS?

Once you had logged in, go to My Account -> Orders.

PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?

Currently, we have direct bank transfer, SenangPay and Paypal.

ARE THERE ANY EXTRA FEES & CHARGES?

Yes. 3% fee applies for senangPay transaction & 4.4% fee applies for Paypal transaction.

WHAT IS THE NEXT STEP FOR MANUAL BANK TRANSFER ONCE I HAD MADE THE TRANSACTION?

Once you had made your payment, kindly send an email to orggamalaysia@gmail.com to inform regarding your successful payment by following the format shown below:

Email subject: Payment for Order No. [-YOUR ORDER NO.-]

-Customer Name
-Order No.
-Payment total
-Payment bank
-Payment date & time

*Don’t forget to attach your payment slip/ receipt.*

"Your payment was declined. Please check with your bank. Thank you." MESSAGE APPEAR WHEN I USE CREDIT / DEBIT CARD, WHAT SHOULD I DO?

Kindly make sure that you had opt-in for Card-Not-Present (CNP) & Overseas transactions by contact your Bank’s contact centre before proceeding to the payment to avoid failure transaction.

If you have any other questions to ask, please do not hesitate to contact us for help via email: hello@orgga.my.